Problem Steps Recorder.

Do you know you can record your work session on the computer for trouble shooting by the software called PSR (Problem Steps Recorder, this feature is available in Windows 7, Windows 8 and Windows 10)

Problem Steps Recorder is a program from Microsoft that helps you troubleshoot a problem on your PC or Laptop by taking Screen Shots recording the exact steps you “Do” and even you can send the report by email.

Please find below procedure to use Problem Steps Recorder.

Click on the “Start button”, or open Run via WIN+R

Type the following command in the search or run box and press the “OK” button.

Steps Recorder should start immediately.

This is an unusually small, rectangular program (as shown in the screenshot above) and it often appears near the top of the screen.
Steps Recorder will make screenshots of what's on your computer screen and include those in the recording you save.

 You should be prepared to properly reproduce whatever problem you're seeing and what you are doing on your Machine so Steps Recorder can catch it in action. 

Click the “Start Record” button.

Steps Recorder will now log information and take a screenshot every time you complete an action, like a mouse click, program opening or closing, etc.

You can see when Steps Recorder is recording when the Start Record button changes to a Pause Record button and the title bar flashes Recording Now.

 If you need to pause the recording for some reason, click the “Pause Record” button.

Press “Resume Record” to restart the recording.

During a recording, you can also press the “Add Comment” button to highlight a section of your screen and manually add a comment. This is really useful if you'd like to point out something specific that's occurring on screen to the person who's helping you out.

Click “Stop Record” button in Steps Recorder to stop recording your actions. 

Once stopped, you'll see the results of the recording in a report.

You may be first prompted to save the recorded steps. If so, in the “File name”: textbox on the Save As window that appears, give a name to this recording and then press the “Save” button.

A single ZIP file containing all of the information recorded by Steps Recorder will be created and saved to your Desktop, unless you chose a different location. 

You can even attach the file to an email and send it to tech support, your computer expert friend, etc.

You can now close Steps Recorder. 

Depending on who's helping you (and what kind of problem you're having right now) options for getting the Steps Recorder file to someone might include:

Copying the file to a network share or flash drive.

Attaching the file to a forum post and asking for help.

Uploading the file to a file sharing service and linking to it when asking for help online.